Technical Guidelines:

    1. When you log in, the session stays active for 20 minutes ONLY. You must finish the booking in this time period.
    2. While booking your tickets, please be clear and definite at all steps and DO NOT press the back button on the browser. This can result in your tickets being blocked for half an hour.
    3. Once you have paid for your tickets, please ensure that you download the E-Ticket. Tickets are NOT sent to your e-mail.
    4. Only maximum 05 passengers can be booked by one user.
    5. Tickets can only be cancelled after 24 hours has elapsed from the time of booking. Online Cancellations are not allowed one day prior to your respective travel date, after 05:00 pm. At that point you must send cancellation request by email to bookings@himalayanheli.com.
    6. Only Visa/Mastercard based credit/debit cards are accepted for online payments. American Express cards, mobile wallets, Rupay cards, net banking etc. are not accepted.
    7. Same day return passengers will be ferried maximum till 01:00 pm, and all Next day return passengers are ferried post 01:00 pm.
    8. Reporting time is issued to all passengers one day before the respective travel date only. Passengers have to contact our crew for obtaining their reporting time. Passengers are requested to kindly refer to their tickets, for further guidelines related to obtaining of the reporting time.
    9. Children below two years of age travel free of cost.
    10. Only PAN/Aadhar card are accepted for travelling. Only for foreign nationals, passport numbers will be accepted.
    11. Children without an Aadhar card can travel on the ID of their parents. However, same ID proof can not be used for the parents, as the booking system will not accept the same ID number more than once.
    12. Passengers travelling to Kedarnath ji have to get biometric registration, and health check-up done before their travel date. These are conducted at government authorities’ counters present in Rishikesh, Sonprayag, Guptkashi and Phata, among other places.

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